FAQ

Purchasing

What is the process for buying a hot tub from your store?

We offer a no-pressure buying experience! Browse our online inventory, visit our showroom, or schedule a free consultation with one of our experts. We'll help you find the perfect hot tub for your needs and budget, answer your questions, and guide you through the purchase process.

Do you offer financing options?

Yes, we offer various financing options to make your dream Jacuzzi wellness product more affordable. Speak to one of our representatives for details.

What is included in the price of a hot tub?

Our hot tub prices typically include the hot tub itself, cover, delivery, and basic installation. Additional features and services may incur extra charges. Be sure to ask for a detailed quote.

Where can I get my hot tub or swim spa delivered?

We offer delivery within the Greater Rochester Area, or 30 miles from our retail location. Unfortunately we are unable to sell outside of our designated authorized dealer zone.

General Questions

What is your warranty policy?

Our products come with comprehensive warranties. Please see individual product pages or speak to our representatives for details.

Can I try out a hot tub before I buy it?

Yes, we offer wet tests in select models at our showroom. Schedule an appointment to experience the relaxation firsthand!

Do you offer hot tub installation?

Yes, we offer professional hot tub installation by certified technicians. Unfortunately we cannot hook up the hot tub or perform any electrical services.

Do I need to hire an electrician for a hot tub or sauna?

In some cases, yes. We'll advise you on the electrical requirements for your chosen product and connect you with a qualified electrician if needed. Some models only require a normal 120V outlet.

Do you offer maintenance and repair services?

Yes, we have a dedicated service team to keep your hot tub running smoothly. We offer maintenance packages, repairs, and winterization services.

Hot Tubs

What size hot tub is right for me?

The ideal size depends on how many people you want to use it with and your available space. We have a variety of sizes to choose from, and our experts can help you find the perfect fit.

What features are available on your hot tubs?

Our hot tubs come with a wide range of features, including jets, lighting, sound systems, and more. Explore our website or visit our showroom to learn more.

What are the benefits of owning a hot tub?

Hot tubs offer numerous benefits, including relaxation, stress relief, pain management, improved sleep, and social connection.

How much does it cost to maintain a hot tub?

Maintenance costs vary depending on several factors, but generally include the cost of chemicals, filters, and energy. Call today and we can provide you with an estimated cost based on your specific model.