Delivery & Returns

Delivery: Currently, we offer standard shipping services within the United States on select products. We will be adding more products to our shipping lists in the upcoming months. However, we do provide local delivery options to customers within the Rochester area. The delivery fee varies depending on the total order amount and proximity to our retail store. For specific pricing details, please contact our customer service team.

Returns: We accept returns for store credit within 30 days of purchase, provided the items are in new condition. For a full refund, items must be returned within 14 days, also in new condition. We cannot accept returns on any of the following products, hot tubs, swim spas, saunas, cold plunge, chlorine or bromine chemicals, and all special orders.

Paul William

Jacuzzi Rochester's Service Center exceeded my expectations! When my hot tub needed repairs, their team acted swiftly and professionally. They diagnosed the issue quickly, used genuine Jacuzzi parts for the fix, and even provided valuable maintenance tips. Highly recommend!

Shannon Tellfar

You guys are a lifesaver! When the temperature sensor in my swim spa needed servicing, I turned to their expert team for help. They promptly identified the issue, skillfully replaced the sensor, and ensured my swim spa was back to optimal performance. Their professionalism and expertise saved me from a headache, and I can't thank them enough. Its nice shopping local!