Hot Tub Delivery Guide

Following placing an order for a Jacuzzi hot tub or swim spa, a sales representative will contact you within one business day to go over details and additional information.

FREE Delivery Includes:

- Delivery to a clear, obstruction-free location with 3 delivery personnel.
- Installation of the cover.
- Installation of the cover lifter.
- Assembly and installation of steps, handrails, and other purchased accessories.
- Dry spa operation and water care instructions.
- Free Delivery is available within a 30-mile radius of our retail store.


FREE Delivery Does NOT Include:

- Electrical work and materials required to bring power to the hot tub location.
- Filling the hot tub with water.
- Leveling the hot tub (the hot tub location must be level before delivery).


Delivery Items That Incur Additional Fees:

- Delivery to difficult-to-access locations. For Example, fence removal, tall decks, over retaining walls, etc.
- Moving the tub up or down steps (limited to 5 steps)
- Most Indoor deliveries.
- Use of a crane, material handler, forklift, or other mechanical equipment.

Paul William

Jacuzzi Rochester's Service Center exceeded my expectations! When my hot tub needed repairs, their team acted swiftly and professionally. They diagnosed the issue quickly, used genuine Jacuzzi parts for the fix, and even provided valuable maintenance tips. Highly recommend!

Shannon Tellfar

You guys are a lifesaver! When the temperature sensor in my swim spa needed servicing, I turned to their expert team for help. They promptly identified the issue, skillfully replaced the sensor, and ensured my swim spa was back to optimal performance. Their professionalism and expertise saved me from a headache, and I can't thank them enough. Its nice shopping local!